POLICIES
Effective date 6/13/2022
Aloha & Welcome to https://www.premierbarbershophi.com. We are a locally owned and operated, Hawaiian owned business. We pride ourselves in giving top tier service while being in the largest open-air mall in the world with our 2nd location being in Downtown Honolulu. Every member of our team works hard to ensure we provide a world class experience. In return our expectation is that you the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by (collectively, “Services”) (“Authorized Customers”) as efficiently and effective as possible given the limited amount of available appointments per week.
CUSTOMER PRICING NOTICE & CASH DISCOUNT
A 3.00% customer service charge is applied to all sales at our Premier Barbershop Hawaii locations. As an incentive for our valued & loyal customer we now provide a discount to pay with CASH or in-store gift card by giving a 3.00% immediate discount on the service charge.
CLIENT INFORMATION
In order to streamline our booking and check out procedures we are switching to the SQUIRE Point of Sale and Management system. Like always we will be asking for your full name, phone number, and email information. Going forward we will also be asking for your credit card information upon booking either online or over the phone. This will allow you to reserve and pay online before your appointment and while being totally transparent will allow us to collect service fees for NO Shows.
LATE ARRIVALS
Thanks to our clients, barbers are often booked back-to-back. So, to ensure that we deliver the best possible haircut, shave, and customer service to our clients, we have allocated the necessary time to complete each service. To ensure optimum service, we recommend you arrive ten minutes prior to your appointment time. Arriving on time for your scheduled appointment ensures the proper time necessary for us to comfortably complete your services. If you do arrive late your service may need to be modified or rescheduled. We regretfully cannot satisfactorily complete any service if a client arrives more than 15 minutes late, after the 15 minutes is up you will be marked as a No-Show. This is to make sure to not inconvenient others who have scheduled an appointment and who are on time! We will have the right to refuse services if policies are not followed!
CANCELLATIONS
At least a 3-hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointment as necessary. Failure to call will result in a NO-SHOW! For any cancellation less than 3 hours, the client will be charged the full amount of the missed service. If you fail to call to cancel your appointment full payment of your prior scheduled appointment will be due before you are able to continue any future services. if it continues to happen you will lose your online privileges of booking an appointment and become strictly walk-in if a spot is available. There will be no guarantee and we reserve the right to refuse future services to the client. These policies will be enforced due to high volume of Clientele.
NO SHOWS
Showing up past 15 minutes late or failure to completely show up for a scheduled appointment will result in the client being charged the full amount of the missed service fee. This will occur by collecting your credit card information upon booking. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
REFUND POLICY
THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.
We do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the barbershop, please notify the barbershop within two days of your service. If you are not satisfied with the work performed, we require that you return to the barbershop so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction at no cost within two days of the initial service.